Politique de remboursement

Ambivine Return and Refund Policy
Last updated: March 2026
Contact: ambivine.support@gmail.com

At Ambivine, we want you to enjoy the atmosphere our products create. If something isn’t right with your order, we’re here to help.

Returns
You may request a return within 14 days of receiving your order.
To be eligible, the item must be unused, in its original condition, and in its original packaging.

Items that show signs of use, damage caused by misuse, or are missing original packaging may not be eligible for return.

To start a return, email AmbivineContact@gmail.com with your order number and a brief explanation.

Refunds
Once your return is approved and the item is received, it will be inspected.
If approved, your refund will be issued to your original payment method within 5 to 10 business days.

Original shipping costs are non-refundable unless the return is due to a defective, damaged, or incorrect item.

Damaged or Faulty Items
If your item arrives damaged or not functioning properly, contact us within 48 hours of delivery.
Please include clear photos or videos showing the issue so we can resolve it quickly.

Depending on the situation, we may offer a replacement or a full refund.

Incorrect Orders
If you receive the wrong item, contact us as soon as possible.
We will arrange a replacement or refund at no additional cost.

Order Cancellations
Orders may be canceled within 12 hours of purchase if they have not yet been processed or shipped.

Non-Returnable Items
Used items
Items returned after the 14 day return window
Items returned without original packaging
Items damaged due to misuse or improper handling

Late or Missing Refunds
If you have not received your refund after 10 business days, please check with your bank or payment provider.
If the issue continues, contact AmbivineContact@gmail.com and we will assist you.

Contact
For any return or refund questions, please contact:
AmbivineContact@gmail.com