Politique d’expédition

Canada

We offer free standard shipping on all orders within Canada. Orders are processed within 1–2 business days and typically arrive within 10–18 business days. Once your order ships, you'll receive a confirmation email with tracking details.

United States

Standard shipping to the United States is available on all orders. Orders are processed within 1–2 business days and typically arrive within 12–20 business days. Shipping costs are calculated at checkout. Customs duties or import taxes, if applicable, are the responsibility of the buyer.

European Union (including France)

Standard shipping to the European Union is available on all orders. Orders are processed within 1–2 business days and typically arrive within 15–25 business days. Shipping costs are calculated at checkout. Orders under €150 generally clear customs without additional fees. For orders over €150, customs duties or import taxes may apply and are the responsibility of the buyer.

Rest of World

We ship to select international destinations. Orders are processed within 1–2 business days and typically arrive within 15–25 business days depending on your location. Shipping costs are calculated at checkout. International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority. These charges are not included in the product price or shipping cost and are the responsibility of the buyer.

Order Processing

All orders are processed Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will be processed the next business day.

Tracking

Every order includes tracking. Once your order has shipped, you'll receive an email with your tracking number and a link to follow your delivery.

Delivery Issues

If your order has not arrived within the estimated delivery window, please contact us at ambivine.support@gmail.com and we'll look into it right away. If a package is confirmed lost in transit, we will reship or refund your order at no additional cost.

Returns and Refunds

If you are not satisfied with your purchase, you may return it within 14 days of delivery for a full refund. The item must be in its original condition. You may test the product as you would in a store, but items damaged beyond reasonable inspection cannot be refunded. To initiate a return, contact us at ambivine.support@gmail.com.

Return shipping costs are the responsibility of the buyer, except where local consumer law provides otherwise.

For orders shipped within the European Union, refunds include the original standard shipping cost in accordance with EU consumer protection law.

Product Guarantee

All Ambivine products are built to last. If your product is defective, contact us at ambivine.support@gmail.com and we will make it right.

For customers in the European Union, all products are covered by a 2-year legal guarantee. If your product is defective within this period, you are entitled to a repair, replacement, or refund.